Privacy & Security Policy
Commitment to Data Security
The Courtyard Centre takes your privacy seriously and is committed to protecting your privacy. We do not rent, sell, disclose or distribute your information to any outside parties.
This site collects no personally identifying information about individuals except when specifically and knowingly provided by such individuals. We do record information such as time of day, browser type, browser language, and IP address when you interact with the site. The Courtyard Centre uses this information to help diagnose problems with our server and to administer our web site. We also use this information to verify the number of discrete times you visit this web site each day.
In addition, we may place a “cookie” in the browser files of a user’s computer. The cookie itself does not contain any personally identifying information although it will enable us to relate a user’s use of our sites to information that the user has specifically and knowingly provided to us.
When you register with our centre you are under no obligation to provide any personal data, other than your name, e-mail address, telephone number and postal address. In registering with our centre you consent to us storing this information and give us your permission to contact you regarding any services you have requested from us. The Courtyard Centre may telephone or send emails to those who are registered with us regarding any bookings and services you have requested. We may ask for further information from you in order to obtain a better understanding of how The Courtyard Centre can improve our offering to you. In all instances it is entirely your choice whether or not to provide information. When you register with us you will be asked if you would like to join our mailing list to receive latest news and promotions, this is optional and you can unsubscribe from our mailing list at any time by contacting us. If you would like to de-register from our database and your personal data be deleted permanently, please contact us.
To ensure the security of your data, including address information and credit card numbers, The Courtyard Centre always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures that protect against the loss, misuse or alteration of information that we have collected from you.
Children should ask their parents for permission before sending any information about themselves to us or anyone else over the Internet.
Our booking policy:
Drop in Classes are on a first come first served basis, so if you can, please arrive 5-10 minutes early to find a space, prepare yourself and notify your teacher of any injuries/operations/pregnancy. Alternatively there is an option to pre- book the class. Your place will be held until the start of the class, if you arrive late your place may be given to someone else. There is no fee to book a drop in class but we ask that you alert us if you are unable to attend.Class Passes are a great way to attend classes at a discounted rate, Passes cannot be extended, refunded, exchanged or transferred.
Courses & workshops : Spaces on our courses and workshops are limited and therefore must be pre-booked and pre-paid. Spaces are confirmed upon payment. Before committing to a course or workshop, please ensure you can attend the scheduled number of sessions to get the most out of the programme. We cannot offer refunds or rollovers for students who are unable to attend some or all of the classes on their course due to illness, work, family or other reasons. Thank you for your understanding.
Our cancellation policy:
We kindly ask that you give us at least 24 hours advance notice if you need to cancel private classes and therapies, and 7 days to cancel or reschedule a workshop or course. We will then offer you a full refund (less a 10% admin fee), or a replacement class. We regret that no refund or transfer can be given for any therapies or private classes cancelled within 24 hours (these must be paid in full if not already pre-paid) or any workshop or course cancelled within 7 days.
It would be greatly appreciated, if you have to cancel an appointment or course that you give us as much notice as possible so we can give your session or place to another client.
Before committing to a course or workshop, please ensure you can attend the scheduled number of sessions to get the most out of the programme.
If The Courtyard Centre cancels a course or workshop for any reason you will be offered either a full refund or the option of being transferred to an alternative event.
All bookings are non-exchangeable or transferable.
The Courtyard Centre reserves the right to amend this policy at its sole discretion.
Our payment system:
We require advanced payment for all courses and workshops. Advanced payment is not required for our Drop In classes or therapies.
Use of website:
Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that The Courtyard Centre may alter the information on its web site from time to time. The Courtyard Centre shall have no liability arising from the use by any party of the information on this web site. The Courtyard Centre does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. The Courtyard Centre exclude all liability for contamination or damage caused by any virus or electronic transmission.
Cookies are used on this website to make the site easier to use and to track the traffic patterns of visitors. We are operating an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy with this, then you should adjust your web browser settings to disallow cookies.
We do ask that you take responsibility for your own health and care. Please listen to your body and respect it. Your ability may vary from session to session depending on your state of well-being, fitness, tiredness and/or stress levels. Work in a way that feels right for you on any given day. Pain is the body's warning system and should not be ignored.
Please advise us before commencing any session if, for any reason, your health or your ability to exercise changes (i.e. muscle soreness, joint pain, pulled muscles, minor injuries etc). Please inform your teacher/ therapist immediately if you feel any discomfort during a session. Please also inform the teacher if you felt any discomfort after a previous session.
If you feel unwell (head cold, dizziness, sickness etc) it would be prudent not to attend class. This is primarily for your safety and well-being (your powers of concentration and performance levels may be below par and however slight, there is an increased risk of injury) and also in consideration for the comfort, well-being and health of other members in the class.
As with all forms of physical exercise, it is prudent to consult your doctor before starting. The sessions are not a substitute for medical counselling or treatment. If you have any doubts about the suitability of a class or therapy, you should refer back to your medical practitioner.
The teacher can accept no liability for personal injury related to participation in a session if:
• your doctor has, on health grounds, advised you against such exercise.
• you fail to observe instructions on safety or technique.
• such injury is caused by the negligence of another participant in the class/studio.
It is advisable to drink water during and after sessions to re-hydrate the body and to help flush out toxins that may have been released by your body as a result of the exercise programme. Increasing your water intake (6-8 large glasses per day) will also help to promote and improve your general health and well-being.
I understand that some of the classes involve hands-on (tactile) correction and I hereby consent for my teacher to work in this way.
By completing this form, I confirm that I have read and understood the above advice and that the information I have provided is correct.
Full Terms and Conditions for The Courtyard Centre for Health and Wellbeing Ltd
The following Terms and Conditions have been prepared to help you make the most of our services. Please take a few moments to read them thoroughly.
THE CENTRE - Terms & Conditions of Use
1 Interpretation and Variation
1.1 In the Terms and Conditions the following definitions apply:
"CYC" means The Courtyard Centre for Health and Wellbeing Ltd.
"Registrant" means any person that has completed and submitted the registration form, and which registration has been accepted by CYC.
"Centre" means The Courtyard Centre, 6 High St, Biggleswade, SG18 0JA.
"Terms and Conditions" means these terms and conditions.
"Website" means www.courtyardcentre.co.uk.
“Session” means classes/ courses/ therapies/ workshops or any other activity undertaken at the Centre.
1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
1.3 Agreement to the Terms and Conditions are incorporated into the Registration Form.
1.4 CYC reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Centre and the conduct of Registrants. Any such changes will be notified to Registrants and, until revoked, are and will be binding for Registrants.
1.5 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.1 Subject to condition 2.2, when a person has completed the Registration Form they become a Registrants of the Centre.
2.2 Acceptance of a person as a Registrants is at the absolute discretion of CYC.
2.3 CYC reserves the right to expel from the Centre, suspend for a specific period or refuse to renew the registration of, any Registrants whose conduct is or may, in CYC's reasonable opinion, be injurious to the character of the Centre, or which amounts to a breach of the Terms and Conditions, or where such expulsion is otherwise in the interests of the other Registrants of the Centre. Any Registrants so expelled will forthwith cease to be Registrants of the Centre and will not be entitled to any refund for any period during which his registration is suspended.
3 Centre Opening Times
3.1 Details of class times at CYC may vary from time to time, including cancellations of individual classes. Class times will be published by the Centre and will be available either at the Centre or on the website.
3.2 Class size is limited, therefore entry is on a first come, first served basis.
3.3 Substitute Teachers/ Therapists: CYC reserves the right find substitute teachers as replacements if needed, due to illness, travel or exceptional circumstances.
4 Payment Terms
4.1 Details of session prices are available either on the website or directly from the Centre and will be such prices as determined by CYC from time to time.
4.2 A Registrant may not attend any session at CYC without first paying for the relevant session and entering themselves into a session.
4.3 Subject to any statutory right of cancellation, payments for sessions, class passes, gift vouchers, monthly subscription fees and annual payments are non-refundable and non transferable unless otherwise stated in the Terms and Conditions. Refunds and credits if any, as are made shall be entirely within the discretion of CYC.
5 Class Passes
5.1 Class passes remain the property of CYC and CYC reserves the right to retain any pass if there has been a defaulted payment by the Registrant concerned.
5.2 Registrants must show their class pass and give their name to the front desk each time they take a class. Registrants must understand that their pass is for their sole use and is not transferrable to another person (abuse will lead to forfeiture).
5.3 Any Registrants who loses his pass may apply for a replacement, for which a £3 charge will be made.
6 Limitation of Liability
6.1 CYC cannot be held responsible for any particular session, instructor / therapist and/or item of equipment not being available for whatever reason. CYC reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. toilets), provided to Registrants, without notice and in its absolute discretion and CYC will not be liable for any loss occasioned by such alterations, except insofar as such loss is by law incapable of exclusion.
6.2 It is the Registrants responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow, or session which they attend. Registrants accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.
6.3 CYC accepts no liability for loss or damage to property of Members or for injury to Members on the Centre premises or outside the Centre except insofar as such loss, damage or injury is by law incapable of exclusion.
7 Standing Orders
7.1 The provisions of this clause 5 shall only apply to Registrants that subscribe for Unlimited Class Pass by monthly standing order ("Subscription").
7.2 Any Registrants, who is purchasing classes by Subscription, will forfeit their registration if they fall behind in payment for more than 14 days.
7.4 Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Registrants uses the Centre‘s facilities.
7.5 Registrants shall be given not less than 10 working days written notice of any increase in their Subscription.
7.6 Any Registrants that is purchasing classes by Subscription cannot cancel their Subscription before the expiry of the period of 3 months from the date of their initial payment pursuant to the Subscription ("the Minimum Subscription Period").
7.7 After the expiry of the Minimum Subscription Period a Registrants may cancel their Subscription at any time by written request to the Manager of the Studio, giving 1 clear calendar month‘s notice of the desired cancellation date.
7.8 If a Registrants does not pay their Subscription for the Minimum Subscription Period (or cancels their Subscription during the Minimum Subscription Period) then CYC is entitled to charge the Registrants for any outstanding Subscriptions in respect of the Minimum Subscription Period and/or charge full price for classes taken to date.
7.9 Registrants agree and acknowledge that by agreeing to the Minimum Subscription Period, they are being given preferential rates by CYC and therefore it is fair and reasonable that CYC charges them for any payments referred to in paragraph 7.8 above.
7.10 It is the responsibility of the Registrants to cancel his standing order with his bank on termination of his Subscription. CYC cannot be held liable for any payments processed due to the failure of a Registrants to cancel a standing order.
7.11 Registrants who do not wish to accept a change proposed by CYC to the Terms and Conditions or to pay an increase in any Subscription fees may cancel their Subscription by giving written notice to the Centre. The notice must be given before or within 28 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Registrants giving notice must continue to pay subscriptions at the rate current immediately prior to any proposed increase until the end of such notice period.
8 Fitness and Health
8.1 Registrants are advised not to undertake strenuous physical activities or receive a therapy without first seeking medical advice if they have concerns over their physical condition. CYC reserves the right to refuse access to any Registrants if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
8.2 If there is any doubt about the suitability of a session, the Registrants should consult his doctor. Registrants must notify the Centre of any circumstances affecting their health, which may be exacerbated through continued use of the Centre.
8.3 Registrants are required to follow the instructions of the instructor at all times.
8.4 Registrants are required to inform a member of staff, if they incur injuries or conditions, after the initial information stated on their registration form.
8.5 When registering for sessions with CYC, you agree to report any and all injuries immediately to teachers/ therapists. You further agree that all sessions shall be undertaken by you (or your child/ dependent) are at your sole risk and that CYC shall not be liable to me for any claims, demands, injuries, damages, actions or courses of action whatsoever, to your person (or child/ dependent) or property arising out of or connecting with the use of the services and facilities of CYC by you (or your child/dependent) or to the premises of CYC. Further, you do hereby forever release and discharge CYC from all claims, demands, injuries, damages, actions or courses of action, and from all acts of active or passive negligence on the part of CYC, its volunteers, employees, agents, self employed teachers/ therapists or contractors.
9 Use of Facilities
9.1 A Registrants is entitled to use the Centre's facilities, provided always that the Centre may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work, or for reasons beyond the control of CYC.
9.2 Children under the age of 16 must have their registration form signed on their behalf by their parent or legal guardian. By signing the registration form the parent or guardian agrees that the child may use the facilities at the Centre or participate in a suitable session at the Centre and that the parent/ guardian is responsible for complying with the terms and conditions listed in respect of their child.
10 Safety and Hygiene
10.1 In the interests of safety and hygiene, no crockery or glass are permitted in the waiting rooms, studios or therapy rooms. Only water is permitted in the studios (no coloured drinks). Registrants must not walk around the studios barefoot if they have verrucas or similar foot complaints. Please wear socks or appropriate indoor footwear.
10.2 Fire exits, which are clearly marked, are there in the interests of safety and Registrants must not interfere with these exits for any reason.
10.3 In the event of a fire, Registrants are asked to make their way to the nearest available exit.
10.4 Registrants are required to use a suitable towel for personal hygeine where necessary.
10.5 Smoking is forbidden in the Centre.
11 Personal Belongings
11.1 Personal belongings are brought onto the Studio premises at the Registrants own risk and CYC does not accept liability for any loss or damage whatsoever to such items. We advise Registrants to bring any valuables into the studio during a class and prefer coats and shoes to be left in waiting area.
12.1 Registrants are requested to wear a form of dress appropriate to the session they are attending. For yoga, dance, fitness etc classes we recommend that Registrants wear stretch pants or shorts with an inner lining and a T-shirt or sports top. Either appropriate footwear (indoor trainers or similar) should be worn or barefoot depending on class and teacher instructions (subject to clause 10.1). All outdoor footwear should be removed in the waiting area, before entry to the studio.
13.1 Registrants are required to give notice to CYC of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Registrants within five days of mailing to the last address (of either type) notified to CYC.
13.2 CYC reserves the right to refuse admission to the Studio.
13.3 CYC may communicate with the Registrants by electronic mail ("email"). By providing an email address to CYC, the Registrants consents to receiving email communications from CYC, including notices pursuant to the Terms and Conditions. The Registrants will also accepts the risk that email may not be a secure and confidential means of communication. CYC will not be liable for any loss or damage suffered as a result of communicating with a Registrants by email.
13.4 Registrants must at all times observe the Centre guidelines, which may be notified to them from time to time, and are requested to comply with any reasonable directions, which the management of the Centre may issue to ensure the smooth operation of the Centre,for the convenience of all Registrants.
13.5 Any marketing, educational or other materials of this nature whatsoever produced by CYC in connection with the Centre and which are made available to Registrants at the Centre, will at all times remain the property of CYC and will be subject to the CYC's copyright.
14 Company Information
14.1 The Courtyard Centre for Health and Wellbeing Ltd is incorporated in England and the company registration number is 08086612
14.2 The Courtyard Centre for Health and Wellbeing Ltd is registered at 6 High St, Biggleswade, SG18 0JA